User Guide: Returns, Exchanges, and Cancellations

Shopping Guide

Once the delivery date is confirmed (after the delivery date confirmation email is sent), we cannot accept any cancellations or changes to the order (additions or modifications). Please ensure you review your order details before completing the purchase.
While we take every precaution to ensure product quality, should you receive a defective item (such as a damaged frame) or an item different from your order, please contact us via the contact form within 3 days of receiving the product. After confirming the situation, we will arrange for a replacement or refund.
Please note we do not accept returns, exchanges, or refunds for any reason related to customer preference. We kindly ask for your understanding of this policy before placing your order.
We strive to accurately reproduce the actual color and texture of our products in our photos. However, slight color variations may occur due to differences in your computer monitor (such as variations in LCD panels or brightness settings), screen settings, or the conditions under which the product photos were taken.
We cannot accept returns, exchanges, changes, or cancellations after payment has been completed based on reasons such as color or texture differing from expectations. We appreciate your understanding in advance.
In the unlikely event of a pricing error on our site, we reserve the right to cancel the order. We appreciate your understanding in advance.

If you receive an item different from your order

If you receive an item different from your order, please contact us within 5 days of delivery. We will promptly address the matter once we confirm the details of your inquiry.

When using credit card payment

For refunds to customers who purchased with a credit card, if the billing cutoff date has not passed, we will cancel the charge. If the cutoff date has passed, the credit card company will issue the refund in the following month’s statement or later. Please be advised.

Returns Due to Customer Circumstances

We cannot accept returns for any reason based solely on customer preference. Please understand this in advance.
We strive to ensure product photos accurately represent the actual color and texture as much as possible. However, slight color differences may occur due to variations in your monitor or mobile device display (such as differences in LCD panels or brightness levels), screen settings, or the conditions under which the product photos were taken.
We cannot accept returns, exchanges, changes, or cancellations after the delivery date has been confirmed (after the delivery date confirmation email has been sent) for reasons such as color appearance or frame texture differing from expectations. We kindly ask for your understanding in advance.
If you have any questions about a product before placing your order or would like more detailed information, please feel free to contact us.

Regarding the Cooling-Off Period

Please note that mail-order purchases are not covered by the cooling-off period policy. We do not accept returns for customer convenience.

Regarding the exchange

All works in our gallery are one-of-a-kind pieces. Therefore, please understand that exchanges are not possible under any circumstances.

If the issue remains unresolved, please feel free to contact us.

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