| distributor | Studio sens |
| Representative in Charge | Eri Kouno |
| Location | 〒104-0061 1-22-11 Ginza, Chuo-ku, Tokyo Ginza Ohtake Residence 2F |
| contact@izumi-tokita.com | |
| Office hours | 24-hour reception, response within 3 business days |
| URL | izumi-tokita.com |
| Product selling price | Please refer to each product page. |
| Fees other than the product price | ・Free shipping nationwide (May vary by product. Please see the product page.) |
| Payment Method | Credit card payment / Bank transfer |
| Payment Schedule | ・For credit card payments, charges will be applied once you enter your card information and the payment is completed. ・For bank transfers, payment is required in advance. If payment is not confirmed within 7 days of placing your order, it will be automatically canceled. |
| Delivery Period for Goods | After confirming payment for your order, we will ship items in stock within 7 business days. For works larger than F100 size, we may notify you of the delivery date via email. |
| Return Policy | We cannot accept any cancellations or changes (additions or modifications) after the delivery date has been confirmed (after the delivery confirmation email has been sent). Please ensure you review your order details before completing your purchase. While we take every precaution to ensure product quality, should you receive a defective item (such as a damaged frame) or an item different from your order, please contact us via the contact form within 3 days of receiving the product. After confirming the situation, we will arrange for a replacement or refund. Please note that we do not accept returns, exchanges, or refunds for any reason other than product defects. We kindly ask for your understanding of this policy before placing your order. We cannot cancel, modify, or exchange items for different colors or sizes once an order is placed. Therefore, please ensure you review your order details carefully before completing payment. We strive to ensure product photos accurately represent the actual color and texture as much as possible. However, slight color differences may occur due to your computer monitor (variations in LCD panels and brightness settings), screen settings, or the conditions under which the product photos were taken. Please note that we cannot accept returns, exchanges, changes, or cancellations after payment has been completed based on reasons such as the color or texture differing from your expectations. In the unlikely event of a pricing error on our site, we reserve the right to cancel the order. We appreciate your understanding in advance. |
| Product Exchange | We do not accept orders as all items are one-of-a-kind. |
| Return shipping fee | If the product is defective upon arrival, we will bear the cost. |
※Regarding customer inquiries, we generally respond only via our contact form or email. However, if a request for disclosure is made, we will provide a phone number without delay.
※Our company complies with laws and regulations concerning the handling of personal information, national guidelines, and other norms. We strive to ensure proper handling and security management of customer personal information.